Refund policy

🔄 Decoria Decor – Return & Refund Policy

Effective Date: [Insert Date]

At Decoria Decor, we strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, please read our return and refund policy below.

1️⃣ Return Eligibility

  • Returns are accepted within 7 days of receiving the product.

  • To be eligible for a return, the product must be:

    • Unused and in the same condition as received

    • In the original packaging

    • Accompanied by the order receipt or proof of purchase

  • Custom orders, personalized items, or gifts may not be eligible for return unless defective.

2️⃣ Non-Returnable Items

The following items cannot be returned:

  • Damaged due to mishandling after delivery

  • Items marked as “final sale” or “non-returnable”

  • Used or altered products

3️⃣ Return Process

  1. Contact us within 7 days of receiving your order at:
    📧 Email: [Insert Email]
    📞 Phone: [Insert Phone Number]

  2. Include the order number, product name, and reason for return.

  3. Our team will review your request and provide instructions for return shipment.

  4. The customer is responsible for return shipping charges unless the product is defective or damaged.

4️⃣ Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to the original payment method.

  • Shipping charges are non-refundable, except for defective or incorrect items.

5️⃣ Exchanges

  • Exchanges are possible for items of same value or with price adjustment if applicable.

  • Contact our support team for exchange instructions.

6️⃣ Damaged or Incorrect Items

  • If your item is damaged or incorrect, please contact us within 48 hours of delivery with photos.

  • We will provide a replacement or full refund.

7️⃣ Contact Us

If you have any questions or concerns regarding returns or refunds, please contact us:

📞 Phone: [92 347 8001056]